Stripe charged me $714 for duplicate transactions within seconds
I just had a client pay $8,200, and they must have hit the submit button over and over. 6 times actually, but luckily their bank blocked all but 3 of the payments. I had to refund 2 of those, and Stripe has charged me $714 in refund fees. Their live chat and phone support all insist that it's expected that Stripe would process $8,200, submitted over and over within seconds to the same credit card, and wouldn't block it. I guess it's true that I signed up for this when I signed up for Stripe. And it's obvious that the payment flow was misconfigured and the least I could do is disable the submit button upon click. Although wow... I would have trusted Stripe to have some degree of obvious safety net against duplicate transactions until today. I figured I'd put this out there in case anybody else finds themselves in the same situation. 4 comments on Hacker News.
I just had a client pay $8,200, and they must have hit the submit button over and over. 6 times actually, but luckily their bank blocked all but 3 of the payments. I had to refund 2 of those, and Stripe has charged me $714 in refund fees. Their live chat and phone support all insist that it's expected that Stripe would process $8,200, submitted over and over within seconds to the same credit card, and wouldn't block it. I guess it's true that I signed up for this when I signed up for Stripe. And it's obvious that the payment flow was misconfigured and the least I could do is disable the submit button upon click. Although wow... I would have trusted Stripe to have some degree of obvious safety net against duplicate transactions until today. I figured I'd put this out there in case anybody else finds themselves in the same situation.
I just had a client pay $8,200, and they must have hit the submit button over and over. 6 times actually, but luckily their bank blocked all but 3 of the payments. I had to refund 2 of those, and Stripe has charged me $714 in refund fees. Their live chat and phone support all insist that it's expected that Stripe would process $8,200, submitted over and over within seconds to the same credit card, and wouldn't block it. I guess it's true that I signed up for this when I signed up for Stripe. And it's obvious that the payment flow was misconfigured and the least I could do is disable the submit button upon click. Although wow... I would have trusted Stripe to have some degree of obvious safety net against duplicate transactions until today. I figured I'd put this out there in case anybody else finds themselves in the same situation. 4 comments on Hacker News.
I just had a client pay $8,200, and they must have hit the submit button over and over. 6 times actually, but luckily their bank blocked all but 3 of the payments. I had to refund 2 of those, and Stripe has charged me $714 in refund fees. Their live chat and phone support all insist that it's expected that Stripe would process $8,200, submitted over and over within seconds to the same credit card, and wouldn't block it. I guess it's true that I signed up for this when I signed up for Stripe. And it's obvious that the payment flow was misconfigured and the least I could do is disable the submit button upon click. Although wow... I would have trusted Stripe to have some degree of obvious safety net against duplicate transactions until today. I figured I'd put this out there in case anybody else finds themselves in the same situation.
Hacker News story: Stripe charged me $714 for duplicate transactions within seconds
![Hacker News story: Stripe charged me $714 for duplicate transactions within seconds]()
Reviewed by Tha Kur
on
February 12, 2020
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